Widerrufsrecht

Return Policy
Our return policy lasts for 30 days and is calculated in whole days. If the last day falls on a holiday, Saturday, June5, December 24, or December 31, the deadline expires on the next weekday.
To be eligible for a return, your item must be unused and in the same condition as you received it.
To initiate a return, please, contact us at hello@wonderhagen.com to request a return form.

EXEMPTIONS
Several types of goods are exempt from being returned. This includes gift cards and downloadable software.
To complete your return, we require a receipt or proof of purchase.

RETURN PROCESS
To initiate a return, please use our return portal: https://novictus.webshipper.io/returns_public/5.

Contact our customer support team at hello@wonderhagen.com to start the return process with your order number and details about the item you wish to return. (This step is only necessary if you are arranging your own return. If you are using our return portal, this step is not required.)

Please note:

  • All return shipping costs are the responsibility of the customer.

  • We do not require a return shipment for damaged products. If your order arrives damaged, please contact  hello@wonderhagen.com.

Return Label Pricing (Optional)

If you want to purchase a return label from us, the price depends on your location:

  • Denmark: 75 DKK

  • European Union: 19 €

  • USA: 10 $

  • Non-EU: 29 €

Package Resend Pricing

If you need your package resent, the following fees apply:

  • Denmark: 49 DKK

  • EU: 10 €

  • US: 10 $

  • Non-EU: 20 €

Unclaimed Packages

If you do not pick up your package and it is returned to us, it will remain at our warehouse until you contact us. 

Once you contact us, you have two options:

  1. Request a reshipment (standard package resend fees apply).

  2. Cancel your order (the return shipping cost will be deducted from your refund). The cost depends on your location:

      • Denmark: 75 DKK

      • European Union: 19 €

      • USA: 10 $

      • Non-EU: 29 €

In-Store Returns

You may return your order at any of our physical store locations. Please, present your order confirmation as proof of purchase. Items must be unused and in their original packaging.

Note: It is NOT possible to return your order to our warehouse.

Store Locations:

Flagship Store: Niels Hemmingsens Gade 6, 1153 Copenhagen

Posterland: Gothersgade 45, 1123 Copenhagen

Refund Process

Once we receive the returned item, we will inspect it to ensure it meets our return policy. If the return is approved, a refund will be processed back to your original payment method. 

Note: Refunds may take up to 14 business days to process.

CONTACT INFORMATION
For questions regarding our return policy, please, contact us at:
Email: hello@wonderhagen.com
Address: Hørsvinget 3, 2630 Taastrup, Denmark